Quick answer: Financial Pulse needs an active bank connection to give you a current picture. You'll need to reconnect your bank account(s) to Beforepay to refresh your Financial Pulse.
Why can't I see or update my Financial Pulse ?
This usually happens when:
Your bank connection has expired or needs re-authorising
A connected account was removed or disconnected
Your bank is temporarily unavailable for syncing
How can I see my Financial Pulse again?
Reconnect your bank account(s) to Beforepay. Once reconnected, tap to refresh your Financial Pulse using your latest 90 days of recognised activity.
If you've reconnected and it still isn't refreshing after tapping, contact us at support@beforepay.com.au and we'll take a look.
Can I refresh my Financial Pulse anytime?
You can refresh your Financial Pulse one time every 24 hours. If you check again sooner, you'll see your last picture until the next refresh is ready.