When you sign up to Beforepay, we check your ID and bank details against existing Beforepay accounts to make sure each person has just one. This helps keep your details secure and your borrowing simple to manage
In short
Each person can only have one Beforepay account, so your loans, limits and repayments stay together in one place.
If your details are already linked to another Beforepay account, log in to that account, or chat with us and we’ll help.
If you’d like us to close the other account, this usually takes 1 to 3 business days.
What happens if my details are already linked to another Beforepay account?
If the bank details or personal details you’ve entered are already linked to another Beforepay account, you’ll see a message explaining this, and you won’t be able to continue setting up the new account.
This can happen if you signed up in the past with a different email address, or started signing up more than once.
How do I log in to my other Beforepay account?
If you can still access your other account, you can log in to it and continue from there.
Tap ‘Log in to your other account’. We’ll log you out and take you to the login screen.
Enter the email address you used when you first signed up.
We’ll send you a one-time code to log in.
Not sure which email you used? Try searching your inboxes for emails from Beforepay.
What if I can’t log in to my other Beforepay account, or want to keep the new one?
Chat with us and we can help. We’ll:
check a few details to confirm it’s you
ask which account you’d like to keep
close the other account for you.
This usually takes 1 to 3 business days, and we’ll let you know when it’s done.
If your other account has a Pay Advance or Personal Loan that hasn’t been repaid yet, we can’t close it until it’s repaid in full. You can log in to that account to see your repayments, or chat with us and we’ll help you with your options.
You can tap ‘Chat with us’ in the app or email support@beforepay.com.au.
What if I share a bank account with someone who uses Beforepay?
If you have a joint bank account and the other person already uses it with Beforepay, you’ll need to connect a different bank account to yours. Learn more about joint bank accounts.
What if I don’t recognise the other account?
If you don’t think you’ve signed up with Beforepay before, please contact us at support@beforepay.com.au so we can look into it and help keep your details safe.
Still have questions? Contact support@beforepay.com.au