What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication is a security method that requires customers to prove their identity with two or more independent factors (like a mobile number and email) before accessing an account. It’s typically used to increase the account security of services that handle lots of sensitive information.
Why are we adding MFA?
At Beforepay, we’re all about keeping your account safe, secure, and strong.
To help us do that, we’re adding MFA to provide your account with extra layers of security and prevent any unauthorised access.
How does MFA work?
MFA requires customers to prove their identity through two or more different verification methods (also known as ‘factors’). Access is provided once the system securely verifies a customer through all of the required factors—often a combination of email and mobile one-time codes.
If the system cannot verify one or all of the authentication methods, customers won’t be allowed to sign in. This helps ensure that access is only granted to the owner of the account.
Why am I being logged out?
When MFA is activated, all customers will be logged out of their Beforepay accounts. This allows us to ensure every customer sets up MFA as they sign back in.
How do I sign in to the Beforepay app now?
When you first sign in after MFA is enabled, you’ll be prompted to set up multi-factor authentication. Here’s a quick overview of the process:
Enter your email address.
Enter the one-time code sent to your email into the app.
Enter your mobile number.
Enter the one-time code sent to your mobile into the app.
Enable biometrics (optional).
Once MFA is set up, you’ll sign in using one-time codes sent to your email and/or your mobile. If you’ve enabled biometrics, you’ll use your facial characteristics or fingerprint to sign in. You’ll no longer need to use a password to access the Beforepay app.
I have an active loan. Will MFA affect my repayments?
No. Multi-factor authentication will not affect your active loan or repayment schedule. However you will need to set up MFA to continue being able to access your account and view your repayment details.
Will MFA affect my loan eligibility or cash out limit?
No. Multi-factor authentication will not affect your eligibility to take out a loan or your total cash out limit. You’ll still need to set up MFA to access your account and be able to cash out.
How does biometric authentication work?
Biometric authentication uses physical characteristics to verify your identity before providing access to secure accounts. You may have seen it, or even been using it, to access your phone or laptop.
When setting up biometric authentication, a record of your physical characteristics (fingerprints, facial features etc) is stored securely in a biometric system. When you attempt to sign in, the system compares the stored record against your features. If it’s a match, you can access your account.
Biometric authentication is an optional feature of Beforepay’s MFA. If you wish to use it, you’ll need to enable biometrics when setting up multi-factor authentication in the Beforepay app.
If you have any questions about multi-factor authentication, please reach out to us on support@beforepay.com.au.