We work with trusted third-party providers to power your Beforepay account.
This includes your ability to cash out, as well as the budgeting tool and your personalised spending insights.
Sometimes our third-party providers may lose their connection to your bank account. When this happens, we may ask you to enter your bank details again to reauthorise and reestablish the connection so we can continue to provide you with our services.
If you continue to experience any issues with reconnecting your bank please contact our customer support team at support@beforepay.com.au.