We’re here to help unpack why this might have happened.
To Cash Out with Beforepay using our Pay Advance service, you must meet our eligibility criteria and pass our credit assessment.
If you are unable to Cash Out and use our Pay Advance service, we may have detected an issue with one of the following:
Your identity verification
Your bank details
Your employment details
Your existing Cash Out status.
Please note if you have an outstanding repayment you will not be able to Cash Out using our Pay Advance service until the amount owed is repaid.
For support with unlocking access to your Pay Advance please contact Customer Support on support@beforepay.com.au.